FAQ
Orders & Shipping
When will my order ship?
Most orders ship within 1–3 business days. You’ll receive a confirmation email with tracking once your package is on its way.
How long does delivery take?
Delivery usually takes 7–15 business days, depending on your location and carrier delays.
Can I track my order?
Absolutely. Just head to our Track Order page and enter your order number or email.
Returns & Exchanges
What’s your return policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied, contact us and we’ll help you with a return or exchange.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
How do I start a return?
Email us at info@greysonvale.com with your order number and reason for return. Our team will get back to you with next steps.
Products & Sizing
How do I find my size?
Each product page includes a size chart to help you get the right fit. If you’re between sizes, we suggest sizing up for comfort.
Are your products true to size?
Yes — most items are designed for a regular, modern fit. If something runs smaller or larger than usual, we’ll note it in the description.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. Greyson Vale uses encrypted SSL technology to protect your data and ensure safe transactions.
Contact Us
Need help with something else?
No problem — our support team is here to help.
Email us anytime at info@greysonvale.com and we’ll get back to you as soon as possible.
Business Information
Website name: Greyson Vale
Company name: Greyson Vale
Address: 4 Long Shoals Rd., Ste B515, Arden, NC, 28704, United States
E-Mail: info@greysonvale.com
Contact Form: https://greysonvale.com/pages/contact
Phone: (888) 429-5767
Company number: (888) 429-5767
Customer service: Monday to Friday: 9:00 am – 6:00 pm, Saturday: 9:00 am – 5:00 pm, Sunday: Closed
