Shipping Policy

Exclusive Online Availability

All Greyson Vale products are sold exclusively through our official website. This ensures authenticity and quality control for every piece in your wardrobe.

Order Processing

Order Confirmation: Upon placing your order, our team will review and confirm your purchase within 48 hours. During this time, we verify all product availability and order details to ensure accuracy.

Order Changes: If there are any issues with your order, we will contact you immediately. Should you have a change of mind or need to make adjustments during this confirmation period, please contact us at info@greysonvale.com for modifications or a full refund.

Shipping Schedule

Business Days Only: We ship Monday through Friday. Our fulfillment team is off on weekends, so orders confirmed on Friday will ship the following Monday.

Tracking Information: Once your order ships, you'll receive a confirmation email with complete tracking details, allowing you to monitor your package throughout its journey to your door.

Delivery Timeframes

All delivery times are calculated in business days from the date your order ships:

  • United States: 10-14 business days
  • Canada: 10-18 business days
  • Europe: 8-14 business days
  • Australia: 10-14 business days

Please note: Delivery times may vary during peak seasons or due to unforeseen circumstances beyond our control.

Package Protection

Full Coverage Guarantee: We stand behind every shipment. If your package is lost in transit or arrives with faulty products, we will cover the cost and ensure you receive a replacement or full refund.

Quality Assurance: Every item is carefully inspected before shipping to maintain our standards of excellence.

Customer Support

For any shipping questions, concerns, or to make changes to your order during the confirmation period, please contact us:

Business Information

Website name: Greyson Vale
Company name: Greyson Vale
Address: 4 Long Shoals Rd., Ste B515, Arden, NC, 28704, United States
E-Mail: info@greysonvale.com
Contact Form: https://greysonvale.com/pages/contact
Phone: (888) 429-5767
Company number: (888) 429-5767
Customer service: Monday to Friday: 9:00 am – 6:00 pm, Saturday: 9:00 am – 5:00 pm, Sunday: Closed